Privacy Policy
How we collect, use, and protect your personal information
Last updated: January 2024
Introduction
This privacy policy explains how we collect, use, store, and protect your personal information when you use our consultation services or interact with our website. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact details (email address, postal address)
- Information about your circumstances relevant to benefit applications
- Financial information necessary for assessing benefit eligibility
- Health information where relevant to disability benefit applications
- Communication records between you and our consultants
How We Use Your Information
Your personal information is used for the following purposes:
- Providing consultation services you have requested
- Assessing your eligibility for various benefits and pensions
- Communicating with you about your consultations and applications
- Improving our services based on feedback and outcomes
- Complying with legal and regulatory obligations
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Your consent, which you can withdraw at any time
- Performance of a contract for services you have engaged
- Compliance with legal obligations
- Legitimate interests in operating and improving our services
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. Consultation records are typically retained for six years following the conclusion of services, unless a longer retention period is required by law.
Data Sharing
We do not sell your personal information. We may share your data with:
- Government agencies where necessary for benefit applications (with your consent)
- Professional advisors such as accountants or legal counsel
- Service providers who assist in operating our business
- Authorities where required by law
Your Rights
Under data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Object to or restrict processing of your information
- Data portability where applicable
- Withdraw consent at any time
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data storage, secure access controls, and regular security assessments.
Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please contact us at:
Email: [email protected]
Address: 42 George Street, Edinburgh, EH2 2LR
Complaints
If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.